Money-back Policy
When and how we refund · Updated and effective as of October 2026
This Money-back Policy is part of our Terms of Use. We would rather refund you than have you feel misled: if the Service is not for you, tell us.
1. First full charge — 14 days, no questions
If you were charged the first full subscription price ($30) after your trial, you can ask for a full refund of that charge within 14 days of the date it was taken, for any reason. Email support@astrala.app from the address you used, with the words "Refund request". We cancel the subscription and refund the charge in full.
2. Charges after you cancelled
If you were charged after cancelling — for any reason, including a technical error on our side — we refund that charge in full, whenever you notice it.
3. Later renewals
Renewals after the first full charge are generally not refundable, because you can cancel at any time in two taps and keep access until the end of the paid month. We still consider every request individually, and we refund where the law of your place of residence requires it.
4. Trial fee and City Reports
The $0.99 trial fee, City Reports and Additional Person unlocks are delivered immediately, so they are generally not refundable. If one could not be delivered, or its content is defective, we refund it in full.
5. How refunds are paid
Refunds are issued by us through Stripe to the original payment method. They usually appear within 5–10 business days, depending on your bank. We email you when the refund is issued.
6. Before you dispute a charge
Please contact us at support@astrala.app first. A refund from us is faster than a dispute through your bank, and it is the same money back.
7. Your statutory rights
This policy does not limit any rights you have under the consumer protection laws of your place of residence.
SIA BC Development, Ķekavas nov., Baldones pag., Sūnupes, Pavasara iela 7, LV-2125, Latvia. Email: support@astrala.app.